Guest Satisfaction Survey
Fairmont St Andrews

Month of Play   Day of Play Tee Time  : 

Overall, how satisfied were you with your overall golf experience at Fairmont St Andrews?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
N/A

How likely would you be to recommend Fairmont St Andrews to a friend or colleague?
Extremely likely
10
9
8
7
6
Neutral
5
4
3
2
1
Not at all likely
0

Based on your experience at this Troon Golf managed facility, how likely would you be to recommend other Troon Golf managed facilities to a friend or colleague?
Extremely likely
10
9
8
7
6
Neutral
5
4
3
2
1
Not at all likely
0

How did your overall golf experience at Fairmont St Andrews compare to your expectations?
Much better than expected
Somewhat better than expected
About as expected
Somewhat worse than expected
Much worse than expected
Not applicable

How satisfied were you with each aspect of your golf experience on your most recent visit? Choose the "N/A" option, if none of the below apply.
  Very
Satisfied
Somewhat
Satisfied
Neutral Somewhat
dissatisfied
Very
dissatisfied
N/A
Scheduling a tee time
Tee time confirmation
Bag drop
Check-in
Golf Shop
Starter
Overall Condition of the Course
Overall food and beverage
Overall value for the money
Overall Experience with Fairmont St Andrews staff

How satisfied were you with each aspect of your golf experience on your most recent visit? Choose the "N/A" option, if none of the below apply.
  Very
Satisfied
Somewhat
Satisfied
Neutral Somewhat
dissatisfied
Very
dissatisfied
N/A
Practice facilities
Playing Conditions
Greens
On-course advisor
Pace of play

How satisfied were you with each aspect of the golf shop during your most recent visit? Choose the "N/A" option, if none of the below apply.
  Very
Satisfied
Somewhat
Satisfied
Neutral Somewhat
dissatisfied
Very
dissatisfied
N/A
Golf Shop Staff
Golf Shop Merchandise

How satisfied were you with the Food and Beverage Service during your most recent visit? Choose the "N/A" option, if none of the below apply.
  Very
Satisfied
Somewhat
Satisfied
Neutral Somewhat
dissatisfied
Very
dissatisfied
N/A
Halfway House
Beverage Cart
Club House Restaurant
Cleanliness of facility
Food & Beverage Staff
Timely delivery of order
Quality of menu items
Value for the money

Did you experience any problems during your most recent visit to Fairmont St Andrews?
Yes
No

If you answered yes, please describe the problem. Please be as specific as possible.

How satisfied were you with the manner in which your problem was resolved?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
N/A

Why did you choose to play at Fairmont St Andrews?
LocationReputation of this facility
AdvertisementReputation of Troon Golf
Personal ReferralPlayed this facility before
Troon membership or marketing programPlayed other Troon Golf facility before
Other
Please describe if you selected 'Other'  

Were you playing golf there...?
While on vacation
While on business
As a local casual player

Which option below best describes how many times you previously played at Fairmont St Andrews?
This was my first visit
1-3 times
4-6 times
7-12 times
13-18 times
19-24 times
25-36 times
More than 36 times
Not sure

Are you a Troon Rewards member?
Yes
No
To become a Member of Troon Rewards simply inquire in the golf shop at any Troon Golf facility. Sign up on the spot and get started right away.

Please select your gender.
Male
Female

Which of the following best describes your age?
Under 18
18-34
35-49
50-64
65 or older
Prefer not to say

Please share with us anything else about your experiences at this Troon facility (include names if possible) or any recommendations you have.

This survey is for the sole use of Fairmont St Andrews and Troon Golf. Your name and address will not be made public. Please complete the information below.
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please select here
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Salutation  
First Name  
* Last Name  
Address Line 1  
Address Line 2  
City  
State/Region  
Zip/Postal Code  
Country  
Mobile/SMS  
* Email  
Troon Rewards Number  

* Required Field